A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

If your customers were asked about the quality of your customer service, what would they say? Would they respond that your business offers superior customer value and superior customer support? The ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...